Returns, Refunds and Shipping Policies
RETURN & REFUND POLICY:
We take pride in our products, and we are confident that you will fall in love with it, however, if you received a damaged product, please notify us immediately for assistance. We will happily replace the item at no additional cost to you. Returns are acceptable within 2 days of receipt. The returned item(s) need to be unused or undamaged.
Please contact us to request a return and tell us the reason of return.
Refunds will be issued if you are paying via Bank transfer, Paypal or Credit Card. Due to third party reasons, we can only issue a store credit to COD orders.
RETURN TO SENDER PACKAGES:
We will not be held liable for packages that are returning to sender.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Cancellations must be made within 24 hours of order placement.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
SHIPPING SCHEDULE AND TIME-FRAME:
Shipping Schedules are every Wednesdays and/or Fridays.
Metro Manila : 2-3 Business Days
Provincial: 3-10 Business Days